配送ポリシー

 

Shipping

All Le Holt orders are carefully prepared and shipped from the Netherlands.

Shipping Times & Costs

Destination	Delivery Window	Shipping Cost
Netherlands	1–2 business days	€6.95
United Kingdom	4–8 business days	€14.95
Switzerland	4–8 business days	€14.95
United States	6–10 business days	€24.95
Japan	7–14 business days	€29.95
Singapore	7–14 business days	€29.95
Hong Kong	7–14 business days	€29.95
Australia	7–14 business days	€34.95

Shipping rates are flat-rate and calculated according to the delivery destination.

The delivery window begins once your order has been collected by the carrier. Delivery times are estimates and may vary depending on the carrier, destination and customs processing.

Processing

Please allow 1–3 business days for your order to be carefully prepared before shipment.

During launches, holidays and particularly busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking information.

Shipping Carrier

Orders are currently shipped primarily with PostNL and its international delivery partners.

For international shipments, your parcel may be transferred to a local delivery partner once it reaches the destination country. Tracking will remain available where supported by the carrier.

International Orders

Orders shipped outside the European Union may be subject to customs clearance and local import duties, taxes or other charges upon arrival.

Unless explicitly stated otherwise at checkout, these charges are not included in the order total and are the responsibility of the recipient.

The amount and application of these charges are determined by the destination country's customs authorities and are beyond Le Holt's control.

In some countries, the carrier or customs authority may request additional personal or tax information from the recipient in order to complete customs clearance. If required information is not provided, the parcel may be unable to clear customs and could be returned to us.

Tracking

Once your parcel has been shipped, you will receive a Shipping Confirmation email containing your tracking number.

Please allow some time for tracking information to become available after your order has been collected.

Unclaimed or Refused Shipments

Please ensure that you follow tracking updates and respond to any requests from the carrier or customs authorities.

If an order is refused, remains unclaimed or cannot be delivered due to information not being provided by the recipient, the parcel may be returned to Le Holt.

Any return shipping, customs or carrier charges incurred as a result may be deducted from the refund where legally permitted.

Shipping Addresses

Please ensure that your shipping information is complete and correct before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

Delays

We regret that we cannot guarantee delivery within the estimated windows stated above. Delivery times may vary due to the carrier, destination, customs processing, public holidays or circumstances outside our control.

If your tracking has not updated for an extended period, please contact us with your order number and we will assist you with the carrier where appropriate.

Returns

Please visit our Returns & Refunds page before sending an item back to us.

Customers returning an order from outside the European Union must contact Le Holt before shipping their return so that we can provide the correct customs return instructions.