Refund policy
Return Policy
We hope you are happy with your Le Holt order. If you wish to make a return, please follow the instructions below.
You may request a return within 14 days of receiving your order.
To initiate a return:
-
Request your return
Contact customercare@leholt.com with your order number and the item(s) you wish to return. -
Wait for your return instructions
Once your request has been reviewed, you will receive the return address and instructions by email. Please do not send your return before receiving these instructions. -
Prepare your return
Items must be returned in their original condition, with all original tags and packaging included. -
Send your return
Please send your return within 14 days after notifying us of your return. Return shipping costs are the responsibility of the customer unless you have received an incorrect or faulty item.
We strongly recommend using a tracked shipping service and keeping your proof of shipment until your refund has been completed.
Return Conditions
Returned items must be unworn, unused and in their original condition, with all original tags attached and original packaging included.
Please take care when trying on your pieces. Items should be free from stains, damage, alterations, strong scents or other signs of wear.
Where permitted by applicable consumer law, we reserve the right to reduce the refund if an item has been handled beyond what is reasonably necessary to determine its nature, characteristics and fit.
International Returns
If you are returning an order from outside the European Union, please contact us before sending your parcel.
International returns require specific customs information so that the shipment can be identified as returned merchandise rather than a new commercial import.
Once your return request has been approved, we will provide the necessary return and customs instructions.
Please do not send an international return before receiving these instructions.
Incorrect or incomplete customs declarations may result in additional customs, import or carrier charges. Where legally permitted, costs incurred as a result of the provided return instructions not being followed may be deducted from your refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Le Holt does not currently provide prepaid return labels unless the item received is incorrect or faulty.
We recommend using a tracked shipping service. Please keep your tracking information and proof of shipment until your return has been processed.
Le Holt cannot be responsible for a return parcel until it has been received by us.
Refunds
Once your return has reached us, please allow up to 7 business days for the item to be inspected and your return to be processed.
Once your return has been accepted, the refund will be issued to your original payment method and you will receive a Refund Confirmation email.
Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.
Original Shipping Costs
Where required by applicable consumer law, the original standard shipping cost will also be refunded when an entire order is returned under the statutory right of withdrawal.
If you selected a delivery method that was more expensive than our standard shipping option, the additional shipping cost may not be refundable.
For partial returns, the original shipping cost is generally not refunded unless required by applicable law.
Return shipping costs are not refundable unless the item received was incorrect or faulty.
Incorrect or Faulty Items
If you have received an incorrect or faulty item, please contact customercare@leholt.com before sending it back.
Please include:
-
Your order number
-
A short description of the issue
-
Clear photographs of the item where applicable
Once reviewed, we will provide you with the appropriate return instructions.
If the item is confirmed to be incorrect or faulty, Le Holt will arrange or reimburse reasonable return shipping costs as applicable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour or item, please return your original item and place a new order separately.
Questions
For any questions regarding a return or refund, please contact customercare@leholt.com and include your order number.
For international returns, please always contact us before sending your parcel so that we can provide the correct customs instructions.